To maintain efficient operations and ensure timely order processing, we have established the following guidelines for orders that remain unfulfilled due to incomplete actions by the customer:
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Definition of Abandoned Orders
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An order is considered "abandoned" if it has not left our fulfillment center within 30 days of purchase due to:
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Failure to complete necessary steps (e.g., scheduling freight, providing updated information, or confirming pickup).
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Lack of response to our communication attempts regarding order fulfillment.
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Communication Attempts
Before an order is deemed abandoned, we will make two documented attempts to contact the customer: -
One email notification explaining the action required to complete the order.
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One follow-up phone call to the contact information provided at the time of purchase.
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Order Cancellation and Restocking Fee
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If no resolution is achieved after 30 days and two forms of communication:
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The order will be canceled.
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A restocking fee of 15% of the purchase price will be applied.
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Any remaining balance will be refunded to the original payment method within 1–2 billing cycles.
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Exceptions
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This policy does not apply to custom or personalized orders, which are non-refundable and non-returnable.
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Exceptions may be granted on a case-by-case basis if the customer communicates within the 30-day period to request an extension or alternative arrangements.
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Purpose of the Policy
This policy ensures that inventory and order processing flow smoothly while providing fair and reasonable timeframes for customer follow-up.
