Customer satisfaction is our #1 priority here at Bulk Apothecary.
If you are unsatisfied in any way with your purchase, please return any unused items within 30 days for a full product refund.
ALL HAND SANITIZER, MASK, GLOVE, FACE SHIELD AND OTHER PPE SALES ARE FINAL. ALL CLEARANCE AND OVERSTOCK SALES ARE FINAL. At this time we CAN NOT provide any refunds on these purchases. Please only order what you need!
To access our Online Return Portal, and make returns from home click the link below.
All returns must include a copy of the Returned Goods Authorization and an invoice in order to expedite the refund process.
Please send to:
Bulk Apothecary
ATTN: Returns Department
115 Lena Dr
Aurora, OH 44202
Returns after 30 days will be issued a store credit. No returns will be accepted after 90 days.
If there is a problem with your order, please be sure to contact us immediately. Any order disputes must be reported within 30 days to receive a refund or replacement
Clearance items are final sale only and do not apply to this return policy.
Refunds will be issued for the full purchase price minus shipping.
We do not accept Returns for Hazardous Materials, like Sodium Hydroxide (Lye) or Potassium Hydroxide.
Large orders, drums, pallets, and special orders require additional handling and inventory management.
Returns for these specific orders are subject to a 15% restocking fee.
Please note unless defective there will be no returns accepted on custom printed labels.
Cancellation and Restocking Fee Policy:
At Bulk Apothecary, we aim to offer a seamless shopping experience. Should you need to cancel an order, please review our cancellation policy:
Standard Orders:
Orders can be canceled within 24 hours of purchase without incurring any charges.
Cancellations made after the initial 24-hour window for standard orders are subject to a 10% restocking fee.
Large Orders, Drums, Pallets, and Special Orders:
Large orders, drums, pallets, and special orders require additional handling and inventory management.
Cancellations for these specific orders, made after the initial 24-hour window, are subject to a 15% restocking fee.
Please be aware that once an order is fully processed and staged for pickup, it cannot be canceled, even if the cancellation request is within the 24-hour window.
Updated 2024
